![]() It may take up to two weeks for applications to arrive by mail at a passport agency or center and up to two weeks for customers to receive a completed passport in the mail after it has been printed, the statement said. Individuals who have upcoming international travel and whose applications have been pending with us beyond the processed times should call the National Passport Information Center (NPIC) at 1-87," the statement said. ![]() "While we are processing the vast majority of applications within our published processing times, we are aware that some applications have gone beyond published times. We encourage all Americans to check their passports and renew now if they are planning international travel this year," a State Department spokesperson said in a statement to ABC News. "The Department of State is committed to providing the best possible service for our passport customers. The State Department's website notes that some customers have reported experiencing extended wait times when calling the National Passport Information Center, which officials are "taking steps to improve." Blinken has said he's addressing the backlog by authorizing overtime for workers, hiring more staff and opening up satellite offices. In the first three months of Schmitt's tenure, nearly half of his office's casework have been related to passports and other Department of State issues, the senator wrote, including constituents reporting unanswered phone calls and voicemails and inability to make in-person appointments. Eric Schmitt of Missouri and a joint letter from all six members of the Utah Congressional Delegation. Last month, several more lawmakers sent letters to Blinken asking for answers about the backlog, including Sen. We look forward to launching the enhanced application in a full, nationwide release later this year," the department's website said. "During our limited release, over 500,000 customers volunteered to submit their applications and online and test our system. The State Department said it paused the "limited release" of the program on March 8 to make improvements based on customer feedback.
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